Due to high demand, we're opening applications on select dates, which will be announced in advance on our website and social channels. To stay in the loop, we recommend checking back for updates and subscribing to our IG broadcast channel for exclusive announcements on the next openings.

You can check your order status at any time by logging into your account and viewing your order. You can also track your package here by entering your order number.

You will receive an email with your tracking number once your order has shipped.

We have a one-hour policy from the time the order is placed to request a cancellation. Please send an email to hello@heavenly.wtf and we will accommodate you within the timeframe.

If you'd like to modify your order you can email us at hello@heavenly.wtf with your order number and request. We can attempt to modify the order but cannot guarantee based upon availability and made-to-order production.

If you input the incorrect address on your order, we can attempt to change your address within the hour please email us with your information hello@heavenly.wtf.

If you'd like to return an order you placed once it arrives, please see our return information.

If a product's price has been lowered within 7 days of purchase, please reach out to us at hello@heavenly.wtf with your order number and the item and we will assist you with a partial refund.

Pls note: The same item in the same color and size needs to be in stock at the time the request is made. Only one price adjustment can be made per order. Items purchased at a discounted sale price or with a discount code cannot be adjusted.

We advise that you wait 24-48 hours to reach out after a package has been marked as delivered. Please check the proof of delivery on your order's tracking page to ensure it has been delivered to the accurate location.

For orders with Route Packaging Protection purchased please reach out to Route for assistance here. We highly suggest purchasing Route packaging for all international orders.

For International orders: If you chose USPS standard shipping, there will be no tracking updates provided once the package has left the US. If more than two weeks has passed since it reached the destination country we suggest calling your local post with your tracking information. If you did not purchase Route Packaging Protection on your order and you chose standard shipping we are unable to help with locating your package once it has left the US.

If you suspect your package has been stolen, we suggest filing a claim with Route Packaging Protection (if purchased with your order), if you did not, we suggest filing a claim with your local post. Heavenly wtf is not responsible for packages once they have been shipped.

At heavenly wtf, we offer both Ready-to-Ship and Made-to-Order items. If your order includes a Made-to-Order item, the entire order will ship once all items are ready. This helps us minimize our carbon footprint.

Please refer to our site to see if you've purchased a Made-to-Order item, which has a 1-4 week production time before shipping, you can find this information on our site under the 'Delivery' tab on each product page. You can also find this information on the 'By Delivery' tab on our main menu.

If you did not purchase a Made-to-Order item and it has been more than 10 days please email us at hello@heavenly.wtf and we will gladly assist you.

You can find this information on each product's page under the 'Delivery' tab.

At heavenly wtf we offer both Ready-to-Ship and Made-to-Order items. For Ready-to-Ship items standard shipping is 7-10 days. For Made-to-Order items we have a 1-4 week production timeframe before shipping standard 7-10 days.

For International orders & Express Delivery please refer to our shipping policies for more information.

Please note: If your order includes a Made-to-Order piece, the entire order will ship once all items are ready. This helps us minimize our carbon footprint.

From time to time there may be information on our site(s) that contains typographical or visual errors, inaccuracies or omissions that may relate to product descriptions, pricing or availability. While we endeavor to display our products and their colors as accurately as possible, the displayed colors of the products will depend upon the technical specifications and settings of the computer and monitor of the user, and we do not guarantee that the actual colors of the products will be accurately displayed on the user's monitor. Products displayed may be out of stock, discontinued or otherwise unavailable, and prices are subject to change. Heavenly wtf is not responsible for, and reserves the right to correct, any errors, inaccuracies or omissions and to change or update information at any time without prior notice (including after you have submitted your order).

Your tracking information will be emailed to the email address used to place the order once it ships.

Please note that your order may go out in multiple packages, if you receive a tracking number for one item please wait for additional items, if they are shipped separately an email with the tracking will be sent for each package.